Like all other networking devices, Arris modems also have lights on their hardware unit. If you know the Arris modem lights meaning, you will be able to troubleshoot related issues in case you face them.
An Arris modem has a Power light, an Internet light, Broadband 1 and 2 lights, a WiFi light, and LAN Ethernet port lights. Given below are the messages conveyed by these LED lights along with colors flashed by them.
Note: You should know that some Arris gateways act as routers too. Thus, if you are looking for Arris router lights meaning or Arris Surfboard lights meaning, the information given here will be equally helpful.
The function of the Power light on the Arris modem is to tell if the modem is getting a stable power supply or not. Let us move ahead and understand how the power-related statuses are conveyed by Arris modem.
| Status | Meaning | Troubleshooting Action Needed |
|---|---|---|
| Off | Your Arris modem or router is off. | Ensure that the modem is properly connected to the power outlet. You should be using a genuine power adapter. |
| Solid red | Booting error/ Your gateway is not booting up properly. | Reboot your Arris modem or router and check for damages on power cord.If you are using a power bar, try connecting the modem directly to power socket.
Use another wall outlet to power up the modem. |
| Flashing green | The gateway is being powered up. | Wait and let the modem boot up. |
| Solid green | Your Arris modem is on. | No action required. |
The Internet light on the Arris router or modem reveals whether the device is getting a stable internet/broadband connection or not. Read the table given below to understand.
| Status | Meaning | Troubleshooting Action Needed |
|---|---|---|
| Off | There’s no active internet connection. | Ensure that the LAN cable is connected to the Data Port on ONT and the red ONT port of your Arris modem. Use another Ethernet cable. If you are using a switch, ensure that it is powered on. |
| Solid red | The Arris modem hasn’t received an IP address | Ensure that the Ethernet cable used by you is not damaged. The connection should be finger-tight between your ONT and Arris modem/router. |
| Solid blue | Internet connection is active | No action is needed. |
It represents the status of the broadband connection you are getting from your Internet service provider.
| Status | Meaning | Troubleshooting Action Needed |
|---|---|---|
| Solid red | No broadband connection is there | Restart the Arris modem or router by keeping it unplugged for 1 minute. |
| Flashing green | The Arris modem is trying to load the broadband connection | No action needed. |
| Solid green | WAN connection is active/ Your router or modem is connected to your Internet Service Provider. | No action is required from your end. |
The WiFi light present on the Arris modem tells if the modem’s WiFi band are working or not. Walk through the following table to know what are the different colors flashed by the Arris modem’s WiFi light and what do those colors mean.
| Status | Meaning | Troubleshooting Action Required |
|---|---|---|
| Off | Both frequency bands of your Arris modem are disabled or No device is connected to the modem’s WiFi | Ensure that you have enabled WiFi on your Arris modem/router. You should connect your WiFi clients to the modem using the correct SSID and password. |
| Solid red | WiFi network connection failed | Restart the modem/router. |
| Flashing yellow | WiFi connection is active (data transfer is taking place) | Not needed. |
| Solid green | WiFi is enabled | No action required. |
Each Ethernet port on the Arris modem or router has a light that indicates the status of the wired connection. Here’s how.
| Status | Meaning | Troubleshooting Action Required |
|---|---|---|
| Off | No activity is detected on the Ethernet port. | The Ethernet connection must be finger-tight. There should be no damages on the Ethernet cable. |
| Flashing green | Traffic is passing through the Ethernet port. | Not required. |
| Solid green | The port is active. | Not needed. |
| Solid orange | No connection there. | Connect the Ethernet cable to the ONT and your Arris modem. |
So, these were the different Arris modem lights meaning. Hopefully, you have understood them. This is to inform you that if the all lights on the Arris modem/router flash orange one at a time from top to bottom, it means that the firmware update is in progress. Wait until the modem reboots. This point applies to Arris Surfboard lights too.
Disclaimer: We hereby disclaim ownership of any product and any association, affiliation or representation in any form, of any brand, product or service. All the information provided here has been drafted after a thorough research and regularly undergo reviews and updates.