Why Arris Dual Band 5GHz Router Keeps Disconnecting?

The major advantage that an Arris dual-band WiFi router offers is that it lets you connect your devices to two different frequencies i.e. 2.4GHz and 5GHz. You can connect compatible WiFi devices to these frequency bands. However, if Arris dual band 5GHz router keeps disconnecting, the internet experience gets affected a lot. If you are also experiencing connectivity issues with your 5GHz router, it is recommended that you walk through the information given in this post.

What is the Difference Between 2.4GHz and 5GHz?

You must know that the 2.4GHz frequency band have a higher transmission range at slower speeds. However, the 5GHz frequency band is the complete opposite of the 2.4GHz band.

Reasons: Arris Dual Band 5GHz Router Keeps Disconnecting

Beginning with the reasons explaining why the 5GHz Arris router keeps disconnecting will be a perfect idea. This is going to make the troubleshooting process a lot easier.

• Outdated Firmware: Users are recommended to update the firmware of their routers by accessing the Arris router login page. Perhaps, you ignored a pending firmware update due to which a connectivity issue is troubling you.
• Poor Placement of the Router: From the difference between the 2.4GHz and the 5GHz band, it is clear that the latter has lower transmission range at higher speeds. There is a high possibility that the poor placement of your Arris router is not allowing it to send signals even in the least possible range.
• Internet Connection is Slow: If the internet connection is sluggish or patchy, then also the Arris dual band 5GHz router keeps disconnecting. It can happen due to an issue from the backend or because of a damaged LAN cable connection between the router and modem.

Solved: Arris Dual Band 5GHz Router Keeps Disconnecting

In the previous section, we mentioned a few reasons that can cause your dual band Arris router to disconnect every now and then. It is now time to have a look at the solutions that must be followed by you to fix the issue.

Before starting the troubleshooting process, you should reboot the router. It will not only fix technical glitches but will also increase the chances of achieving success in fixing the issue.

• Update the Firmware: Consider logging in to your Arris WiFi router using a device connected to its network and check if there is a firmware update available. If there is a new version available ready for installation, get it installed right now.

• Place the Router Properly: You should ensure that your router is placed in a non-interference zone. Some of the examples of objects and devices creating WiFi signal interference are televisions, microwaves, refrigerators, fish tanks, mirrors, etc. Keep them away from your WiFi router.
• Ensure a Stable Internet Connection: Have a look at the Ethernet cable connecting your internet gateway and the Arris WiFi router. If it is found damaged, you are suggested to get it replaced with a new one. In case, nothing is wrong with the cable, you should get in touch with your Internet Service provider to verify if there is anything wrong from his end and ask him to fix it in case of any problem.

Although after following the given tips, you will be able to fix the Arris dual band 5GHz router keeps disconnecting issue fixed, still if there is any problem, you must reset the router and set it up again.

To Sum Up

The Arris dual band 5GHz router keeps disconnecting issue can arise due to a lot of reasons. However, we believe that after trying the tips given above, you will be able to fix the problem.